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CRM Siebel Analyst

  • £40000 - £55000 per annum
  • Newbury
  • Posted: 16/01/2019
  • Permanent
  • Job Ref: 12438747

Job Details

CRM Siebel Analyst

A renowned Telecoms and Tech giant is going through a period of massive expansion and is looking for a talented CRM Siebel Analyst in Newbury. This is a great opportunity to work for a successful, ambitious and dynamic organisation. Work with a flexible work schedule, and gain real experience in the field.

The Siebel CRM Analyst will form part of a team onsite responsible for Level 2 support (Issue analysis, Deployments, Support delivery function, Problem management and Major Incident resolution) of all the systems to ensure smooth & fault free operation mobile operation with maximum customer satisfaction.

Some of the skills we would like you to have are listed below, however, we are a forward looking company that value people and understand that a list of skills does not make a person so please apply if you can demonstrate passion for some of these skills rather than practical experience.

Desired Skills: 

  • Providing Level 2 Support to Oracle CRM/Siebel application
  • Experience with Siebel CRM (v8.x) with focus on any or more of the below:
  • Code compilation, Component performance evaluation, Analysing Root cause of issues
  • Functional knowledge, applet, business process, work flow development and configuration.
  • eScripting development knowledge.
  • Order Orchestration, SR management and TT handling flow details.
  • DBMS: Oracle 10g
  • Product Configuration

What you’ll do:

  • Level 2 support of Oracle Siebel CRM application
  • Ensure Service availability of Oracle Siebel SLA/KPI
  • Oracle Siebel eCOM, Order management, Work flows, RCR job execution.
  • Stake holder Management (Onsite Service owners, offshore service delivery teams and Delivery support owners) including reporting & escalation
  • Plan & implement Service improvements & Automation
  • Delivery of Siebel BAU and communication/interaction with Business team to close escalations.
  • Ready to work under major incident situation and managing customers with all information clearly.

 This is a permanent CRM Siebel Analyst opportunity with a salary range between £40,000 - £55,000 p.a.