2nd / 3rd Line Desktop Analyst (SCCM, AD, Citrix)


  • £35000 - £40000 per annum
  • Manchester
  • Posted: 13/02/2019
  • Permanent
  • Job Ref: 216103652

Job Details

2nd / 3rd Line Desktop Analyst (SCCM, AD, Citrix, GPO) - £35k-£40k p.a. + Benefits - Manchester City Centre



We are looking for an experienced 2nd / 3rd Line Desktop Analyst who will join a Desktop Support team providing 3rd line support of a UK wide Desktop Infrastructure (SCCM, Citrix, Active Directory, GPO), you will act as the escalation point for all Desktop Technicians.



The role:

• Supporting a backend SCCM environment (administering SCCM Task sequences, application deployment, patching)

• Supporting a backend Citrix environment (administering Citrix Desktop Catalogues, application virtualisation, patching)

• Provide second line support of windows, desktop, mobile, telephony and supporting desktop infrastructure

• Support hardware lifecycle refresh, service and systems maintenance to facilitate effective delivery of service against agreed service level

• Manage and support hardware moves and changes including setup, telecoms, network & connectivity

• Carry out monitoring and reporting to identify issues and ensure timely resolution and/or make proposals for improvements

• Proactively work to ensure that the Desktop Team achieve their collaborative, team and personal objectives



What you need to apply:

• Proven 2nd / 3rd Line Desktop Analysis / Support experience

• Logical thinker, able to diagnose technical issues in a pressured environment

• Dynamic individual who through innovation and taking initiative will introduce efficiencies in our processes and procedures

• A track record of continual service Improvement

• Experience of supporting/managing a Microsoft Windows 7/10 desktop computing environment

• Installation, deployment, configuration and patching of desktop Operating systems and applications using SCCM

• Application packaging experience using Admin Studio (or similar) would be advantageous

• Experience of managing/configuring a Virtual Desktop Infrastructure (Citrix/VMWare/Microsoft)

• Experience of Microsoft Active Directory, Group Policy, DNS, DHCP, MBAM, LAPS, Device Guard, Credential Guard and PowerShell scripting

• Mobile device management – ideally MobileIron

• Good understanding of Software and Hardware Asset Management in a corporate environment

• Experience of End Point protection in a corporate environment (including Cyber Incident response)

• Experience of Administering/Supporting Microsoft Office 365/ Microsoft 365 advantageous

• Experience of working in an ITIL based Service Management environment

• Experience of supporting Desktop OS migration from Windows 7 to Windows 10 advantageous







1st round interviews planned ASAP, start date February / March 2019.


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