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Technical Support Analyst


  • £18000 - £23000 per annum
  • Daresbury
  • Posted: 12/03/2019
  • Permanent
  • Job Ref: 216103734

Job Details

Technical Support Analyst



Location: Daresbury, Cheshire



Salary: £18k-£23k



Responsibilities:

• Verify support agreements

• Create and update support cases/service requests

• Provide support assistance on our clients specific Software products

• Provide assistance on medium to high level complexity support inquiries

• Provide timely responses and regular updates on support cases

• When the case is unable to be solved within the specified guidelines, pass the case on to the escalation team for further investigation

• Properly document support inquiries into the CRM system

• Provide assistance to other team members

• Proactively keep management informed of critical customer issues/concerns



Qualifications:

• Bachelor degree in a technical related field or equivalent work experience

• Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software

• Strong customer orientation and dedication

• Good communication and interpersonal skills

• Fluent in verbal and written English

• Ability to manage multiple tasks

• Enjoys problem solving and approaches them analytically and methodically

• The ability to replicate a customer issue in-house regardless of OS

• Technical Support experience a plus

• Familiarity with developer software tools

• Good Linux or UNIX administration skills

• Good Windows administration skills

• Good Mac OS X administration skills

• Familiarity with virtualization technologies such as VMWare vSphere and Amazon EC2 training provided.