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IT Support Analyst

  • Competitive
  • Edinburgh
  • Posted: 09/10/2019
  • Permanent
  • Job Ref: 216103996

Job Details

We are looking for an IT Support Analyst on behalf of our leading Consultancy client. This is a great permanent opportunity in central Edinburgh.

The successful candidate will manage different activities from desktop support through server and cloud projects. You will gain a varied exposure to a broad range of Microsoft technologies. You will get ongoing support, training and development to further develop your skills and career aspirations.


• Resolve support requests directly from managed service clients

• Review automated alerts and respond as required through to resolution

• Work on your own and as part of a team on implementing client and internal projects

• Be responsible for system administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops

• Perform advanced troubleshooting including working together with Microsoft and other vendors

Skills and experience:

• Previous IT Support experience in a 2nd and/or 3rd line within a Network Administrator or Infrastructure Support capacity

• Ability to adapt quickly to a fast paced environment and multitask as required

• Managing and deploying Microsoft technologies including Windows Desktop & Server, Active Directory, Exchange & System Centre

• Strong communication skills, ability to communicate effectively with technical and non-technical individuals

If you are an IT Support Analyst who would like to know more about this role please get in touch ASAP for more details.