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Application Support Analyst

  • £28000 - £35000 per annum
  • Bridgend
  • Posted: 15/10/2019
  • Permanent
  • Job Ref: 216104031

Job Details

Application Support Analyst - Bridgend


Application Support Analyst

Position Description

Be part of something exciting. Do you want to take control of your future? Are you ready for the responsibility of working with high profile clients in the world's most exciting sectors? Do you want to take your career to the next level as part of one of the big five IT and business process firms in the world who will give you a direct stake in its success?

Your future duties and responsibilities

You will provide functional user and client support across a range of applications systems, and will be proactive in monitoring systems and ensure remedial action is taken where necessary. Working on your own initiative, you will be required to troubleshoot issues and errors and update the event log and trace through errors. You will provide incident support for all main systems for our public sector client.

Required qualifications to be successful in this role

You will have experience of supporting mission critical applications, incident management and troubleshooting but full training and knowledge transfer will be provided. Experience within a 3rd line support / development environment would be beneficial but not compulsory. You will be a strong communicator, and be comfortable escalating and managing issues and applying code fixes where necessary.

The roles will require someone with demonstrable experience of SQL, PL/SQL, .Net, Automation, MS SharePoint & Java. Desirable experience would include previous experience of using IT Service Management tools (Remedy, Service Now), and DevOps technologies such as Docker, Jenkins and GraphQL.

You will work in a shift pattern between 7am and 7pm and provide out of hours support on a rota basis. You must be willing to undergo SC clearance as part of this role.

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Be part of building one of the largest independent technology and business services firms in the world.