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Job Details

We have an excellent job opportunity for a Deskside Support Engineer to support our client’s existing team on site in Dumbarton. The role is an initial/rolling 12 month FTC which is 5 days per week on site, with half days on Fridays.

For this role you would require the following skills and experience:-

• 3+ years user support experience.
• Working in the front line, helping users to resolve complex technical IT issues.
• Possessing excellent client facing skills, natural problem-solving and analytical skills and contributing to the development of best practice, procedures and policies.
• Supporting and training users in ways of working (best practice).
• Acting as a key point of contact for all IT and technical queries.
• Installing and maintaining IT equipment (hardware, printers, mobile devices ...) and software to users.
• Diagnosing and resolving hardware (hardware, printers, mobile devices ...), software issues.
• Providing local support for users, VIPs.
• Assistance for operations in server/rooms where physical intervention is required.
• Managing users’ access rights.
• Managing the Joiners/Leavers/Movers process (rights and materials).
• Incident Management experience - Receiving customer contacts and resolve incidents or provide information professionally.
• Creating edit, assigning and closing related tickets.
• Planning and managing the actions to be taken to ensure that IT services can recover and continue should a serious incident occur. 
• Managing projects on technical topics mainly around customers’ devices or new technologies.
• Desirable skills include MCSA; Azure; ITIL; Active Directory